One of the bad experience on Malaysia airlines. Their staff on airpot are too much bad such as racist and treat on people looks.

TAP hat unseren Kinderwagen, einen UPPAbaby VISTA V2 Duo (Farbe Lucy, mit Babywanne), auf dem Flug TP931 von Zürich nach Lissabon am 16. August 2025 verloren. Buchungsnummer: Z9Y7U2. Aktenzeichen der Gepäckreklamation: 2025-0001473260. Heute ist der 24. November 2025 – also 100 Tage, seit der Kinderwagen verschwunden ist – und TAP hat ihn weder gefunden, noch eine offizielle Verlustbestätigung ausgestellt oder ein ordentliches Entschädigungsverfahren eingeleitet. Jedes Mal, wenn wir nachfragen, bekommen wir dieselbe leere Standardantwort: „Wir prüfen das und melden uns bei Ihnen“ – und danach passiert nichts. Zwischen drei Familienmitgliedern haben wir ungefähr 200 Telefonate geführt und in diesen Monaten rund 1.000 € an Telefonkosten ausgegeben. Erst viel später haben wir erfahren, dass TAP unseren Fall sogar mit einem anderen Gepäckvorgang verwechselt hatte, was das Chaos und die widersprüchlichen Informationen erklärt. Der Kinderwagen hat 890 € gekostet; den Kaufbeleg und alle Unterlagen haben wir vorgelegt, aber TAP kommt seiner Pflicht, den Schaden zu regulieren, einfach nicht nach. Meine klare Empfehlung: Verlassen Sie sich bei wertvollen Gegenständen – insbesondere Kinderwagen oder Babysachen – nicht auf TAP. Wenn möglich, geben Sie so etwas bei TAP gar nicht erst auf. Das war mit Abstand unsere schlimmste Erfahrung mit einer Fluggesellschaft. (Bewertung verfasst am 28. November 2025.)

I recently flew with SCAT Airlines to Turkey and was truly impressed. The cabin crew were kind, attentive, and professional, and the flight was smooth and comfortable. Everything — from boarding to landing — was well-organized and pleasant. Thank you, SCAT Airlines, for the great experience. I’ll happily fly with you again.

Worst airline I’ve ever flown with. If I could give 0 starts I would. The staff were extremely rude on flight FR5672. The Spanish crew members—especially the woman in her mid-40s who was shouting at passengers—even yelled at us after we had already bought the bag. Completely unacceptable behavior and a perfect example of Ryanair’s terrible service.

TAP lost our baby stroller, UPPAbaby VISTA V2 Duo (Lucy color, with bassinet), on flight TP931 from Zurich to Lisbon on 16 August 2025. Booking number: Z9Y7U2. Baggage claim file: 2025-0001473260 (initial) and 2025-0001473209 (new). Today is 24 November 2025 – 100 days since the stroller disappeared – and TAP has still not found it, has not issued an official loss confirmation, and has not started any proper compensation process. Every time we contact them, we get the same empty line: “we’ll check and get back to you” – and then nothing happens. Between three different family members, we’ve made around 200 phone calls and spent roughly €1000 on calls over these months. Much later we discovered that TAP had even mixed up our baggage case with someone else’s, which explains the chaos and contradictory information we kept receiving. The stroller cost €890, and we have the receipt and all supporting documents, but TAP simply ignores its obligation to resolve the claim. My advice: do not rely on TAP with valuable items, especially baby strollers or children’s gear. If you can, never check them in. This has been the worst airline experience we’ve ever had.

This company broke my luggage and proposed no compensation and ignored me completely

Thank you for your high level of professionalism

I had an exceptionally pleasant experience flying with SCAT Airlines. From the moment the journey began, everything was handled with professionalism and care. The check-in process was efficient, the staff were friendly and attentive, and the atmosphere on board felt welcoming and comfortable.The cabin was clean, the seats were surprisingly cozy, and the crew made sure every passenger felt well taken care of throughout the flight. I especially appreciated their polite communication, calm attitude, and readiness to help with any request.The flight itself was smooth and relaxing, with excellent organization from departure to landing. It’s clear that the team puts real effort into maintaining high standards of service and ensuring a positive experience for travelers.Overall, I was genuinely impressed. SCAT Airlines exceeded my expectations, and I will definitely choose them again in the future. Highly recommended!

SCAT Airlines is a local private company that not only operates flights across the region, but also develops airport infrastructure in Kazakhstan. I’m genuinely impressed by their service — their flights are some of the smoothest I’ve ever taken. The takeoffs and landings are consistently soft and comfortable, and the overall experience feels very safe and professional. It’s great to see a local carrier delivering such quality and continuing to grow. Highly recommended!

Thank you, your airline, for the excellent service. The flight was comfortable, and the staff was attentive and polite. The service was top-notch.👍